JD Powers finds Land Rover Quality bottom of the heap
Here... read this for yourself
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Here... read this for yourself
One of the latest comments posted by Paul which I though I would feature because it sums up Land Rover's attitude so well:
I am sadly a Range Rover Sport owner but as it is essentially the same vehicle I thought I would add my experience. My vehicle has the same long list of on going issues concerning simple features simply not working and the dealer network failing to find a resolution over many visits. What has astounded me is the manufacturers complete lack of interest. The marketing is very much a "buy into the brand" campaign yet I have never suffered such contempt from any manufacturer. No reponse to correspondence or return telephone calls, just simply refering you to the dealer who is powerless to resolve your issue. I am convinced that their strategy is simply to ignore the customer for long enough and he or she will eventually lose thier tenacity. I am told that the customer service team is a third party resource which makes some sense of their absolute lack of any positive action and misleading comments. My vehicle has suffered unbelievable and clear cut legitimate warrant y issues which LR have simply refused to resolve. It has been simply astonishing. The one thing concerning the ownership experience I look forward to replacing it with a brand that understand that selling vehicle of this value means a modicum of care for their customer and the meaning of the word warranty. How sad.
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