Who am I?

  Neville Hobson picked up my trackback to his site about Dell ignoring the blogosphere and he rightly tells me that my Land Rover campaign lacks credibility  because I carry out my battle anonymously!

Neville - thank you - you are quite right - Just in case you really thought it was Land Rover's apathetic PR Company Harrison Cowley - I will set the record straight - You can read all about me and the campaign at my other blog www.smartapps.co.uk

Keep your eyes peeled - I actually got a call from Land Rover today - i will tell you all about it imminently.

Comments

[Andrew Denny]

I agree wholeheartedly with Neville Hobson that an anonymous blog is not a credible blog. The trouble is, even after you agree, you expect us to click on a link instead of saying straight out, in the post, who you are and what you do. And when I did click on the link, I was taken to another blog which still didn't say. Sure, I could sleuth around the various clues left in the other blog, and comcomitant links. But it seems to me you are *still* trying to hide - or to create a 'hassle factor'.

When I took the effort to read all about it (and I *still* don't know who you are!) I learned from you that you really, really like your car. But I got the impression that you are miffed that it had a glitch or two and that the dealer and manufacturer didn't reply to your complaining letters.

To me, all this doesn't suggest a company in crisis, but a company on a roll.

"The truth about the Discovery"? Truth is simply a personal interpretation of fact. The truth is not 'out there'. It is always inside one's head.

[paul]

I am sadly a Range Rover Sport owner but as it is essentially the same vehicle I thought I would add my experience. My vehicle has the same long list of on going issues concerning simple features simply not working and the dealer network failing to find a resolution over many visits. What has astounded me is the manufacturers complete lack of interest. The marketing is very much a "buy into the brand" campaign yet I have never suffered such contempt from any manufacturer. No reponse to correspondence or return telephone calls, just simply refering you to the dealer who is powerless to resolve your issue. I am convinced that their strategy is simply to ignore the customer for long enough and he or she will eventually lose thier tenacity. I am told that the customer service team is a third party resource which makes some sense of their absolute lack of any positive action and misleading comments. My vehicle has suffered unbelievable and clear cut legitimate warranty issues which LR have simply refused to resolve. It has been simply astonishing. The one thing concerning the ownership experience I look forward to replacing it with a brand that understand that selling vehicle of this value means a modicum of care for their customer and the meaning of the word warranty. How sad.

[alcott]

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