At last: Land Rover is finally listening

I had an email from Mike Mulholland - Customer Services Manager from Land Rover. He said

"I know how genuine our intentions are to support our customers and to continue to improve our brand loyalty and so I am confident that we can turn this negativity into a positive message for our brand.”

He asked me to forward emails which I had received from frustrated customers directly to him and he would get the process rolling to sort these out. So Land Rover owners: when emailing landrover@haveyoursay.com please give me specific authority to forward to Mike.

I also suggest you post your comments to this blog entry - that way Land Rover has just one place to read Customer Complaints landed by this site and hopefully they will be in touch with you directly without me having to forward emails to Mike.

You can come back to haveyoursay.com if you feel that your issue has not been adequately resolved. I am going to think about a way of establishing a fair jury system to steer people away from being unreasonable : any ideas?

Also, please try and deal with issues through your dealers first - at last resort use this platform.

Thanks, Mike and Land Rover, this will go a long way to sooth the anger and discontent out there.